Shipping Protection Terms

True Peptides offers an optional Shipping Protection program that covers eligible orders against carrier loss during transit. By selecting Shipping Protection at checkout, you agree to the following terms and conditions.

1. What Is Covered

• Lost in Transit. Packages that show no delivery scan and no tracking movement for 10 or more business days after the ship date.
• Carrier Misdelivery. Packages where the carrier confirms delivery to the wrong address and the package is not recovered within 7 business days.

2. What Is Not Covered

• Packages that show a confirmed delivery scan (marked as “Delivered” by the carrier), regardless of whether you received them.
• Packages damaged during transit (contact the carrier for damage claims).
• Orders shipped to an incorrect address provided by the customer at checkout.
• Packages stolen after confirmed delivery (“porch piracy”).
• Packages refused or returned to sender by the recipient.
• International shipments (True Peptides currently ships within the United States only).
• Orders where the customer requests a specific carrier or shipping method not offered by True Peptides.

3. Protection Fees

The Shipping Protection fee is a one-time, non-refundable charge added to your order at checkout. Fees are tiered based on your order subtotal (before shipping and taxes):

The protection fee does not count toward the free shipping threshold.

4. How to File a Claim

If you believe your package qualifies for coverage under this program, please contact us within 21 calendar days of the original ship date with the following information:

• Your order number
• Your tracking number
• A screenshot of the current tracking status from the carrier's website

We will review your claim and respond within 2 business days. If additional information is needed, we will contact you via the email address on file.

5. Claim Resolution

• Approved claims are resolved by reshipment only. We do not issue refunds for lost packages under this program.
• Reshipments will contain the same products and quantities as the original order, subject to availability.
• If a product is out of stock at the time of reshipment, we will substitute a comparable product or issue store credit for the unavailable item at our discretion.
• Reshipments are processed within 5 to 10 business days of claim approval.
• Reshipments are sent to the same address as the original order unless you request a change.

6. Limitations

• One claim per order. Each protected order is eligible for one reshipment claim only.
• Non-refundable fee. The Shipping Protection fee is non-refundable, even if you do not file a claim or your claim is denied.
• No cash value. Shipping Protection cannot be redeemed for cash, store credit, or any value other than reshipment of the covered order.
• Opt-in only. Shipping Protection must be selected at checkout. It cannot be added to an order after it has been placed.

7. Fraud Prevention

We reserve the right to deny claims that we reasonably believe to be fraudulent. Abuse of the Shipping Protection program, including filing false claims, may result in denial of future claims and suspension of your account.

8. Changes to These Terms

We may update these terms at any time. Changes apply to orders placed after the effective date of the update. The version of these terms in effect at the time your order is placed will govern your Shipping Protection coverage.

For questions about Shipping Protection, please contact us.