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Privacy Policy

Effective Date: August 10, 2026 · Last Updated: August 10, 2026

True Peptides ("Company," "we," "us," or "our") operates true-peptides.com ("Website"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Website, create an account, or place an order. By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

  • Account Information. When you create an account, we collect your name, email address, phone number, and shipping/billing address.
  • Order Information. When you place an order, we collect payment-related details (processed securely by our third-party payment processor), shipping address, and order history.
  • Communications. When you contact us via email or through the Website, we collect the content of your messages and any information you choose to provide.

Information Collected Automatically

  • Device and Browser Information. We automatically collect your IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data. We collect information about how you interact with our Website, including pages visited, time spent on pages, click patterns, and referring URLs.
  • Cookies and Similar Technologies. We use cookies, pixels, and similar tracking technologies to enhance your experience, remember preferences, and analyze Website traffic. See Section 5 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment. To process and ship your orders, send order confirmations, and provide tracking information.
  • Account Management. To create and maintain your account and provide customer support.
  • Communication. To send transactional emails (order confirmations, shipping notifications, password resets) and, with your consent, promotional communications.
  • Website Improvement. To analyze usage patterns, improve Website functionality, and optimize user experience.
  • Security and Fraud Prevention. To detect and prevent fraudulent activity, unauthorized access, and other security threats.
  • Legal Compliance. To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

  • Payment Processors. Your payment information is processed by our authorized payment processor. We do not store your full credit card number on our servers. Payment data may also be shared with Zelle for customers who select Zelle as a payment method.
  • Shipping Carriers. We share your name and shipping address with USPS and our shipping management platform (ShipStation) to fulfill and deliver your orders.
  • Email Service Provider. We use Plunk to send transactional and promotional emails. Your email address and name are shared with this provider for email delivery purposes.
  • Analytics Providers. We use analytics tools to understand Website traffic and usage patterns. These tools may collect anonymized or aggregated data.
  • Legal Requirements. We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion or upon request, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law (e.g., tax and financial records, which we retain for seven years as required by applicable regulations).

Order history and transaction records are retained for a minimum of three (3) years for business and legal compliance purposes.

5. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies. Required for Website functionality, including session management, shopping cart operation, and authentication. These cannot be disabled.
  • Analytics Cookies. Help us understand how visitors interact with our Website by collecting and reporting anonymized usage data.
  • Preference Cookies. Remember your settings and preferences to provide a personalized experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. SMS/Text Messaging

We may send transactional text messages to the phone number you provide, including order updates, delivery notifications, and account alerts. By providing your phone number at checkout or during account registration, you consent to receiving these transactional text messages. Standard messaging and data rates may apply depending on your mobile carrier plan.

You may opt out of text messages at any time by replying STOP to any message. After opting out, you will no longer receive text messages from us unless you re-consent. Opting out of text messages does not affect your ability to receive email communications or to use the Website.

We do not use your phone number for marketing text messages unless you separately and explicitly opt in to marketing communications.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access. Request a copy of the personal information we hold about you.
  • Correction. Request correction of inaccurate or incomplete personal information.
  • Deletion. Request deletion of your personal information, subject to legal retention requirements.
  • Opt-Out. Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us. We will respond to verified requests within thirty (30) days.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know. You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete. You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale. We do not sell personal information. If this practice changes, we will provide a "Do Not Sell My Personal Information" link on our Website.
  • Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a CCPA/CPRA request, contact us with the subject line "California Privacy Request." We will verify your identity before fulfilling any request.

10. Children's Privacy

This Website is not intended for individuals under the age of twenty-one (21). We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected personal information from a person under 21, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

For questions about this policy, please contact us.