Shipping Policy

Thank you for shopping with True Peptides. We are committed to shipping your research products quickly and securely. Please review the following shipping policy for important information regarding delivery of your order.

1. Order Processing and Same-Day Shipping

We offer same-day shipping on orders placed before 4:00 PM PST on business days (Monday through Friday, excluding federal holidays). Orders placed after 4:00 PM PST or on weekends and holidays will be processed on the next business day.

Order processing includes verification, quality check, and packaging. In rare cases, additional verification may be required, which could add one business day to processing time.

2. Shipping Methods and Estimated Delivery Times

All orders are shipped via the United States Postal Service (USPS) through our shipping management partner, ShipStation. We offer the following shipping options:

Please note: Delivery estimates begin from the date of shipment, not the date of order placement. Estimated delivery times are provided by USPS and are not guaranteed by True Peptides. Actual delivery times may vary based on destination, weather, carrier capacity, and other factors beyond our control.

3. Free Shipping

We offer free standard shipping on all orders of $100 or more (before taxes). Free shipping is applied automatically at checkout and uses USPS Ground Advantage (3-5 business days estimated delivery). Customers who qualify for free shipping may upgrade to a faster shipping method at checkout for the difference in cost.

4. Shipping Destination

We currently ship to addresses within the United States only, including all 50 states and U.S. territories. We do not offer international shipping at this time.

We ship to residential and commercial addresses. We do not ship to P.O. Boxes for Express or Overnight orders. Standard shipping may be delivered to P.O. Boxes at USPS's discretion.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your USPS tracking number. You can use this tracking number to monitor your shipment at usps.com or through the USPS mobile app.

Please note: Tracking information may take up to one (1) business day to update after your shipment confirmation email is sent. This is normal carrier behavior and does not indicate a problem with your order. If tracking has not updated after two business days, please contact us.

6. Packaging

Products are carefully packaged to maintain integrity during transit, including appropriate insulation and cushioning materials. Exterior packaging does not display product names or descriptions.

7. Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. True Peptides is not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

If you need to update your shipping address after placing an order, please contact us immediately. Address changes can only be accommodated before the order has shipped.

8. Delivery Issues

• Lost Packages. If your tracking shows no movement for more than 7 business days, please contact us. We will work with USPS to locate your package or arrange a replacement.
• Damaged Packages. If your package arrives damaged, please photograph the damage (both the outer packaging and the product) and send the photos via our contact page within 48 hours of delivery. See our Refund & Returns Policy for resolution options.
• Stolen Packages. True Peptides is not responsible for packages confirmed as delivered by USPS. We recommend using a secure delivery location. If you believe your package was stolen, please file a report with USPS and your local law enforcement, and contact us for assistance.

9. Signature Requirements

Orders over $250 in value may require a signature upon delivery at our discretion. You will be notified if your order requires a signature.

For questions about this policy, please contact us.