Shipping Policy

Thank you for shopping with True Peptides. We are committed to shipping your research products quickly and securely. Please review the following shipping policy for important information regarding delivery of your order.

1. Order Processing and Same-Day Shipping

We offer same-day shipping on orders placed before 4:00 PM PST on business days (Monday through Friday, excluding federal holidays). Orders placed after 4:00 PM PST or on weekends and holidays will be processed on the next business day.

Order processing includes verification, quality check, and packaging. In rare cases, additional verification may be required, which could add one business day to processing time.

2. Shipping Methods and Estimated Delivery Times

All orders are shipped via the United States Postal Service (USPS) through our shipping management partner, ShipStation. We offer the following shipping options:

Please note: Delivery estimates begin from the date of shipment, not the date of order placement. Estimated delivery times are provided by USPS and are not guaranteed by True Peptides. Actual delivery times may vary based on destination, weather, carrier capacity, and other factors beyond our control.

3. Free Shipping

We offer free standard shipping on all orders of $100 or more (before taxes). Free shipping is applied automatically at checkout and uses USPS Ground Advantage (3-5 business days estimated delivery). Customers who qualify for free shipping may upgrade to a faster shipping method at checkout for the difference in cost.

4. Shipping Destination

We currently ship to addresses within the United States only, including all 50 states and U.S. territories. We do not offer international shipping at this time.

We ship to residential and commercial addresses. We do not ship to P.O. Boxes for Express or Overnight orders. Standard shipping may be delivered to P.O. Boxes at USPS's discretion.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your USPS tracking number. You can use this tracking number to monitor your shipment at usps.com or through the USPS mobile app.

Please note: Tracking information may take up to one (1) business day to update after your shipment confirmation email is sent. This is normal carrier behavior and does not indicate a problem with your order. If tracking has not updated after two business days, please contact us.

6. Packaging

Products are carefully packaged to maintain integrity during transit, including appropriate insulation and cushioning materials. Exterior packaging does not display product names or descriptions.

7. Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not able to replace orders shipped to an address you entered incorrectly, or orders refused or returned to sender; those will be refunded less shipping and a 15% restocking fee.

If you need to change your shipping address, submit our Contact Form with your order number before a shipping label has been created. Once a label is generated, the order has entered fulfillment and cannot be cancelled, recalled, or redirected.

8. Lost or Undelivered Packages

All order issues must be submitted through our Contact Form. Include your order number on every submission; requests without an order number cannot be processed.

• Lost Packages (with Shipping Protection). If tracking shows no movement for 7 business days, or the carrier marks a package as lost, submit the Contact Form with your order number and we will reship your order or issue a refund at our discretion. We handle the carrier claim on our end, so you do not need to file one.
• Lost Packages (without Shipping Protection). Submit the Contact Form with your order number and we will file the claim with the carrier on your behalf and pass on any amount the carrier pays.
• Delivered but Not Received. If tracking shows the package was delivered to the address you provided and you did not receive it, submit the Contact Form within 48 hours of the delivery scan. We will request a carrier trace and, where available, GPS delivery confirmation.
• Damaged, Defective, or Wrong Items. Submit the Contact Form with your order number and photos within 48 hours of delivery and we will replace the item or refund it at our discretion. No returns are needed.

See our Returns & Refunds policy for cancellations and refunds.

9. Signature Requirements

Orders over $200 in value may require a signature upon delivery at our discretion. You will be notified if your order requires a signature.

10. Backordered Items

Occasionally, an item may be temporarily out of stock ("backordered"). Backordered items are clearly identified on the product page, in your cart, and at checkout prior to purchase. By completing your purchase of an item marked as backordered, you acknowledge that the item is not currently in stock and will ship when available.

If any item in your order is backordered, we will also notify you by email at the address provided at checkout.

If a backordered item has not become available within fourteen (14) days of your order date, we will contact you by email to ask how you would like to proceed. You may choose to:

• Partial Shipment — receive the in-stock items now, with a refund issued for the backordered item(s); or
• Full Cancellation — cancel the entire order and receive a full refund.

You may also contact us at any time before your order ships to request a partial shipment or full cancellation of an order containing backordered items.

All refunds for backordered or cancelled items are issued to the original payment method within 5–7 business days of confirmation. A partial shipment constitutes fulfillment of the shipped items only; refunds in such cases apply solely to the unshipped item(s).

If we do not receive a response to our backorder notification within seven (7) days, we reserve the right to cancel the backordered item(s), issue a refund to the original payment method, and ship any remaining in-stock items.

By placing an order, you acknowledge and agree to this backorder policy, including the pre-purchase backorder disclosures and the notification and resolution process described above.

For questions about this policy, please contact us.