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Refund & Returns Policy

Effective Date: August 10, 2026 · Last Updated: August 10, 2026

At True Peptides, we stand behind the quality of our research products. Due to the nature of research chemicals and the importance of maintaining product integrity, our return and refund policy is subject to the following terms.

1. General Policy

Research peptides and chemicals require strict handling, storage, and chain-of-custody protocols to ensure purity and integrity. For this reason, returns are limited. We evaluate each request on a case-by-case basis to ensure the safety and quality of all products.

2. Damaged or Defective Products

If you receive a product that is damaged during shipping, defective, or does not meet the specifications stated on the Certificate of Analysis (COA), we will provide a full replacement or refund at our discretion. To qualify:

  • You must notify us within seven (7) days of delivery.
  • You must provide photographs of the damaged or defective product and packaging.
  • You must retain the product and packaging until the claim is resolved.

Contact us with your order number, a description of the issue, and photographs. We aim to resolve all damage and defect claims within 3-5 business days.

3. Wrong Item Shipped

If you receive an item that does not match what you ordered, we will ship the correct product to you at no additional charge. Please contact us within seven (7) days of delivery with your order number and a photo of the item received. You may be asked to return the incorrect item at our expense.

4. Unopened Products — Store Credit

Unopened, sealed products in their original condition may be returned within fourteen (14) days of delivery for store credit only. To qualify:

  • Products must be sealed, unopened, and in their original packaging.
  • Products must not show signs of tampering, damage, or improper storage.
  • You must contact us to obtain a return authorization (RA) number before shipping any product back.
  • Return shipping costs are the responsibility of the customer.
  • Store credit will be issued within 5-7 business days after we receive and inspect the returned product.

Do not send returns without a return authorization number. Unauthorized returns may be refused.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or have broken seals.
  • Products that have been improperly stored (e.g., not refrigerated when required).
  • Products returned without a return authorization number.
  • Products returned more than fourteen (14) days after delivery.
  • Gift cards or store credit balances.

6. Refund Processing

Refunds for eligible claims are processed as follows:

  • Credit/Debit Card Payments. Refunds will be issued to the original payment method or an equivalent method at our discretion within 5-10 business days after approval. Please note that your bank or card issuer may take additional time to post the refund to your account.
  • Zelle Payments. Refunds for Zelle payments will be issued via Zelle to the original sending account or an equivalent method at our discretion within 5-7 business days.
  • Cryptocurrency Payments. Refunds for cryptocurrency payments will be issued as store credit, as cryptocurrency transactions cannot be reversed. The store credit amount will reflect the USD value of the original order at the time of purchase.

7. Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before the order has shipped. Once an order has been shipped, it is subject to the return policy outlined above. To request a cancellation, contact us immediately with your order number.

8. How to Initiate a Return or Refund Request

  1. Contact us with the subject line "Return/Refund Request — [Your Order Number]."
  2. Include your order number, the product(s) in question, and the reason for your request.
  3. For damaged or defective products, include clear photographs.
  4. Wait for our team to respond with a return authorization number (if applicable) and further instructions.
  5. Do not ship any products back without prior authorization.

For questions about this policy, please contact us.